Why Is a Member Online but Not Showing a Location?

Category: Troubleshooting

Platforms: All

In cMe, online status, battery level, and location data are not the same thing. A member may have recently synced their online time or battery level with the server without having uploaded a displayable location.

Common Causes

• The member turned off global location sharing.
• The member turned off location sharing in the current group.
• The member's phone hasn't obtained a valid GPS location.
• The member is indoors, underground, on a weak network, or has low battery.
• Background location is restricted by the system.
• A privacy address or group privacy rules are affecting the precise location display.
• The member just joined the group and hasn't generated a new valid location yet.

If a member shows as online, it usually means that account or device has synced recently; if no location is shown, it means there's currently no recent location that meets the display criteria.