Why Isn't the Location Updating on the Dashboard?

Category: Troubleshooting

Platforms: Dashboard

The Dashboard shows the most recent location a member's phone has successfully uploaded. If a location on the web page isn't updating, the issue is usually with the member's phone's positioning, network, or background running — not necessarily with the browser failing to refresh.

Common Causes

• The member's phone hasn't moved, so no new update was necessary.
• The member turned off location sharing in that group.
• The phone doesn't have a valid GPS location.
• The phone is indoors, underground, or in an area with weak signal.
• The phone's network connection is interrupted, so the location hasn't uploaded.
• Android background running is restricted by battery optimization.
• iPhone background tasks are temporarily restricted by system scheduling.
• The member has logged out, force-stopped the app, or turned off location services.
• The browser's login session or network connection has an issue.

Recommended Checks

1. Confirm you have the correct group open in the Dashboard.
2. Check the last-updated time shown next to the member's location.
3. Refresh the page or log back into the Dashboard.
4. Have the member open the mobile app and check the sharing toggle and location permissions.
5. Check the member's phone network connection.
6. Android users: check battery optimization; iPhone users: check background location permission.
7. Update your browser and try a supported browser.