Why Can't I Join a Group?

Category: Troubleshooting

Platforms: Android / iPhone (coming soon)

Being unable to join a group is usually related to the invitation code, network connectivity, account status, or the group's current status.

Common Causes

• The invitation code was entered incorrectly.
• The invitation code has expired.
• The invitation code has been revoked or replaced.
• The group has been disbanded, or a Temporary Group has expired.
• The current account is already a member of the group.
• The current account or group has reached an applicable limit.
• The network was temporarily unavailable, so the join request wasn't submitted.
• The app version is too old to correctly process the current group data.

Solutions

1. Recheck the invitation code, watching for confused letters and numbers.
2. Ask the person who invited you to confirm the group still exists and provide a new, valid invitation code.
3. Check your network connection and try again.
4. Close and reopen cMe.
5. Update to the latest available version.
6. Check the group list to see if you've already joined.

If the problem persists, contact cMe support and provide the time it happened, a screenshot of the invitation code error, your phone model, and app version. For security, do not post a valid invitation code in a public channel.