Help Center / Support

cMe User Guide

How Do I Contact cMe Support?

SupportAll platformsUpdated: 2026-07-30

How Do I Contact cMe Support?

Category: Contact Support

Platforms: All

If the instructions in the Help Center haven't resolved your issue, you can reach us through cMe's official support channels.

Contact Information

Information We Recommend Providing

To help us diagnose the issue faster, please try to include:

  • The platform you're using: Android, iPhone, or Dashboard;
  • Your phone's brand and model;
  • Your operating system version;
  • Your cMe version number;
  • The date and time the issue occurred;
  • What happened and the steps you took;
  • Whether it's reproducible;
  • Any solutions you've already tried;
  • Relevant screenshots or screen recordings.

For group-related issues, you can share the group name and error message, but please don't post a still-valid invitation code in a public channel.

For subscription-related issues, you can share the platform, purchase time, and a redacted screenshot of the order status, but please don't send your card number, account password, or verification code.

Security Reminder

cMe support staff should never ask you for your account password, email verification code, Apple ID password, or Google account password. If you receive a suspicious request, stop communicating and reconfirm through the contact methods published on the official website.

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